Returns and exchanges
30 day unconditional guarantee. Doesn’t fit? Don’t like it? Send it back.
Simply fill out our return and exchange form included with your order. If you no longer have the return and exchange for please download the IR Return and Exchange Form, print it out and include it with your return. No printer? No problem. Just open the return and exchange form on your phone or computer and make your own using a piece of paper, cardboard, or whatever you have laying around and include it with your return.
IMMERSION RESEARCH EUROPE
The Old Farmhouse, Colney Farm, Off Park Lane,
Harefield, Middlesex, UB96HH, United Kingdom
We don’t put a time limit on returns, but we ask that returns be made as soon as possible and that items be kept in new condition with tags attached. We accept returns on both current and discounted items.
Didn’t receive what you ordered?
We do our best to ensure your order is packed correctly the first time but we’re human; sometimes we make mistakes. If you didn’t receive the correct item please contact our customer service team. We’ll create a pre-paid return label so you can return your package at no cost to you.
When we receive your package we’ll process your return or exchange as quickly as possible
We do our best to completely process returns within 3 business days of the date they arrive. In peak seasons, it can take a little longer for a return to be processed. Depending on your bank, refunds may take up 7 business days to appear on your account.
Still have questions?
Check out our frequently asked questions or reach out to our customer service team. We’re here to help.