COVID-19 Safety Measures
First and foremost. Safety.
As of 03/11/2020, the United Kingdom, where our EU facility is located, is re-entering a lockdown stage due to an increase in COVID-19 cases.
With that said, our UK distribution center will remain semi-operational while following all WHO (World Health Organization) guidelines for cleanliness and transmission prevention of COVID-19. Our customer service team remains fully operational and available to assist with any customer needs remotely.
Second. Our repair facility is fully open and operational.
Our repair facility is fully open and operational. Please excuse our delay in repair timelines as our team catches up with the influx of repairs. If you would like to submit a repair request please fill out a support ticket here.
Third. We are still here!
Immersionresearch.eu remains open with our full catalog of products available. We are still accepting orders and shipping orders at this time but please expect delays. If you place an order our EU team will dispatch your order as quickly as possible once they can do so. Our customer service team is standing by remotely.
Last but not least. Stay in touch.
Stay tuned to our social feeds and website for our latest news, distractive entertainment, updates, and DIY repair blog series! We will do our best to keep it light-hearted. We hope you stay active and engaged while we're going through this shared experience.
We thank you for your continued support of Immersion Research and our dealers.
The Immersion Research Family
Still, have questions? Reach out to our customer service team at your earliest convenience.