FREQUENTLY ASKED QUESTIONS
Find answers on our customer service FAQ page
Immersion Research customer service is available by phone Monday-Friday from 9am-5pm EST.
Immersion Research customer service is available via text Monday-Friday from 9am-5pm EST.
The live chat button is located at the bottom right corner of your browser window. Chat agents are available Monday-Friday from 9am to 5pm EST.
Send an email to firstname.lastname@example.org. We’ll get back to you as soon as possible.
IR products are stocked and managed in the EU by Squarerock– a kayak gear distributor located outside of London in Harefield, Middlesex.
Inquiries about orders and gear can be sent to email@example.com. This email will reach both the US main office and Squarerock, ensuring the fastest possible answer.
You can also write directly to the US office at firstname.lastname@example.org Note that we’re -5 GMT.